Complete the form below, and our support team will respond via email within 1–2 business days.
We’re here to assist with product enquiries, order updates, returns, or any concerns regarding your purchase.
Alternatively, you can contact us directly at
📧 tidylaneshop@gmail.com
Please include your order number
Yes. Each TidyLane board comes with a protective film on both sides to prevent marks during shipping. This film must be removed before first use.
How do I remove the film?
1. Peel off the protective film: Before first use, locate a corner and gently lift the white protective film (it’s there to protect the board during shipping).
2. Remove completely: slowly pull the film back until it’s fully removed and the pure titanium surface is exposed.
3. Rinse before use: Give the board a quick rinse with warm water (a drop of dish soap is optional).
4. Start prepping: Use as normal for chopping and slicing; no special prep is needed.
Our head office is located in Gold Coast, Australia
Shipping is free on all orders to Australia.
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Shop With Confidence – 30-Day Returns Policy
We’re confident in the engineering and durability of our titanium boards, which is why we offer a 30-Day Return Policy for genuine product issues.
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
Once your order has been dispatched, you will receive a tracking order number via email. Copy & paste your tracking number into one of the links below & follow it for every update and movement on your order.
Our couriers are Australian Post & Parcel Freight. Simply enter your tracking number into one of the couriers' links below.